Welcome to our Sweet Cuppin Cakes Webstore. We love what we do and even more so we love sharing! With great interest in our products we use from our customers, I decided to sell them to you. Please visit us often as we promise to keep you up to date with cupcake liners, wrappers, baking tools and imported goodies.
Our contact information
Sweet Cuppin Cakes Bakery
252 Renfrew Street
We do not take phone orders as we are strictly a web order store. If you want one of us to contact you please email us your phone number and area code and we will be happy to call you within 48 firstname.lastname@example.org
ALL PACKAGES ARE SHIPPED VIA CANADA POST AIRMAIL, WE DO NOT SHIP ANY OTHER WAY, IF YOU REQUIRE ALTERNATE SHIPPING PLEASE EMAIL US FIRST.
WE DO NOT TRY TO GUESS DELIVERY DATES. OUR ORDERS ARE PACKED AND SENT WITHIN 7 - 10 BUSINESS DAYS UNLESS ARRANGED VIA EMAIL. BACKORDERS WILL NOW AUTOMATICALLY CANCEL AFTER WE CONTACT YOU. IF YOU WISH THE BACK ORDERED ITEM TO BE SHIPPED SEPARATELY WE WILL BILL YOU FOR ADDITIONAL POSTAGE UPON NOTICE. YOU HAVE THE OPTION TO CANCEL YOUR ITEM AND GET A REFUND IF YOU DESIRE OTHERWISE YOU WILL BE CHARGED SHIPPING ON YOUR BACKORDER.
ONCE POSTED WE ARE NOT RESPONSIBLE FOR THE PURCHASE. YOU MUST CONTACT YOUR POST OFFICE TO PUT IN ANY CLAIMS OF LOSS. WE DO NOT REFUND OR REPLACE LOST IN SHIPPING ITEMS.
All International Packages are marked MERCHANDISE on the customs form. Please do not ask for your package to be marked as a Gift or Sample.
***Please be aware it is your responsiblity as the customer (Importer) for any Custom duties,Excise taxes that your Govt. may impose on imported goods into your country.***
NB We will NOT respond to Retail orders that are below the Minimum Order Requirement of $12.00 for our customers.
**International Customers-If you want a Postal Tracking Number included in your shipping cost for orders under $100.00 please request it with your order.It will cost $9.45 (USD Dollars)
Please be aware we always have a queue of approx 7 business days of orders ahead of us so please allow that before the time of despatch.
***We cannot respond to urgent requests just because you the customer have placed your order too late.****
Refund, Returns and Cancellation Policies:
Refunds only issued on returned items at cutomers expense and seals are intact. You must have an authorization number or credit will not be received. Refunds on defective merch only.
Claims: We prefer in all cases before you put a claim in with pay pal you speak with us first, as it has never happened to us in many years of business we were caught off guard when the courier company didn't arrive on time and our customer claimed against us, we are not hard to get along with so please discuss with us first!